Quick answer
Pet ESA Service refunds 100% of your evaluation payment if the clinician does not approve your completed assessment. The refund goes to your original payment method through Stripe, with no processing fee deducted. Payment never guarantees a letter, and the clinician's decision stays independent of the refund.
When you get a full refund
When the evaluating clinician completes your assessment and decides that documentation is not clinically appropriate. The refund covers the full evaluation price you paid, including any processing costs on our side.
How refunds are processed
After the clinical outcome is confirmed, we issue the refund through Stripe to the original payment method and email you a confirmation. Banks usually post refunds within 5 to 10 business days. Keep your Stripe receipt; it shows the refund status.
Other situations
If you change your mind before your clinician begins the review, email us and we will cancel and refund your order. If you stop responding during an evaluation, we will try to reach you several times before closing the order. If you provide false information, the evaluation ends without a refund.
What a refund does not cover
A housing provider, college or airline declining your request is not a clinician's nonapproval, so it does not trigger this refund. If a housing provider has questions, we help with verification at no extra charge.
Ready when you are.
Take the free assessment in about 5 to 10 minutes. A clinician licensed in your state makes the decision, and you get 100% back if you are not approved.